Frequently Asked Questions
Everything you need to know about your ECOSUSI experience.
What materials are used in ECOSUSI products?
We primarily use high-quality vegan leather and eco-friendly materials to ensure our bags are both durable and ethically conscious without compromising on the vintage aesthetic.
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition with tags attached to be eligible for a full refund or exchange.
Do ECOSUSI bags fit laptops?
Yes, many of our briefcases and backpacks are specifically designed with padded compartments to fit laptops ranging from 13 to 15.6 inches. Please check the product specifications for exact dimensions.
How do I care for my vegan leather bag?
To clean your bag, simply wipe it with a damp cloth. Avoid using harsh chemicals or submerging it in water to maintain the texture and color of the vegan leather.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.