Returns & Exchanges
At ECOSUSI, we want you to be completely satisfied with your vintage-inspired purchase, which is why we offer a 30-day window for returns or exchanges on items in their original condition. Our goal is to ensure your shopping experience is as timeless and seamless as our designs.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original ECOSUSI packaging, ensuring all tags are attached and the product is unused.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing